Score Summary Report

The Score Summary Report displays the number of follow-ups entered by individual users and the corresponding total, maximum, minimum and average scores of each Call Type used.

A score can be defined for each Call Type in System Management > Collection > Call Types. Please reference the Call Types topic of this guide for more information.

Access to this report is controlled through administrator-defined Security Profiles.

The report is generated with the following filters.

Filter	Description
From Date	By default, the first date of the current month is populated in this field. If desired, use the calendar icon to select a new date to serve as the start of the date range to include in the report results. Follow-ups entered into Elements since this date are included in the report results.
To Date	By default, the last date of the current month is populated in this field. If desired, use the calendar icon to select a new date to serve as the end of the date range to include in the report results. Follow-ups entered into Elements until this date are included in the report results.
Entered By	From the drop-down, select the users to include in the report results. By default, all users are selected.

Change any of the filters and click View Report to regenerate the report using the new parameters.

Refer to the Reports in Elements topic for information on the report's toolbar.